By Phone
Call 1-866-983-8582 for order inquiries and general support. Dial the number and listen carefully for any prompts from the other line. Press a button for a prompt that matches your issue, and follow the instructions carefully. Otherwise, remain on the line to connect with an Ulta Beauty representative. Phone lines are open 7 days a week from 7 am to 11 pm CT.
Text "HELP" to 309-650-8582 for support. If you want to avoid speaking to someone over the phone, text for customer service assistance. After sending the "HELP" message, you should receive a message from an agent requesting your first and last name, phone number, and email. You can text Ulta at any time of day. However, you may hear back from an agent later in the day if their offices are closed or there's a high volume of callers. When you send a text, you'll automatically be subscribed to Ulta's text messaging line. You may receive promo messages at a later point. Text "STOP" to unsubscribe. Message and data rates may apply.
Additional Resources
Refer to Ulta's Frequently Asked Questions for help. Need help updating your account, redeeming reward points, or a missing order? You're not the only one. Ulta has an FAQ section available to users on its website to provide information or resources to resolve their concerns. Use the search box to see if there's an answer readily available for your specific issue. For example, if you forgot your password, you can retrieve a temporary password by visiting this link. From there, you'll be able to update your password within your account.
Use the "Track an Order" feature for package information. Eagerly waiting for a package? You can review the latest tracking updates by visiting this link on Ulta's website. Insert your email and order number or sign into your Ulta account to review your purchase history and receive tracking updates.
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