Shruti Haasan Calls Out IndiGo For Four-Hour Delay 'Without Information' In Mumbai, Airline Responds

Shruti Haasan recently took to her social media to call out an airline after her flight was delayed for four hours. The actor claimed that the airline shared no information about the delay and left her and other passengers stranded at the airport. She took to her X (formerly known as Twitter) and called out IndiGo for the “chaos.”

Taking to her X, Shruti Haasan slammed IndiGo for not informing the passengers about the four-hour delay. She wrote, “Hey I’m not one to normally complain but @IndiGo6E you guys really outdid yourself with the chaos today, we’ve been stranded in the airport with no information for the past four hours – maybe figure a better way for your passengers, please? Information, courtesy, and clarity.

Take a look at the tweet here.

The actor’s tweet went viral on social media. Several other users retweeted her tweet and also called out the airline for their customer service. Amidst this, IndiGo replied to Haasan’s tweet. The airline said that the delay was caused due to the weather conditions in Mumbai. They wrote, “Ms Haasan, we sincerely regret the inconvenience caused by the flight delay. We fully understand how inconvenient extended wait times can be. The delay is due to weather conditions in Mumbai, which is affecting the arrival of the operating aircraft.”

Take a look at IndiGo’s reply here.

They continued, “We hope you understand that these factors are beyond our control, and we assure you that our airport team is doing their utmost to assist customers and ensure their comfort. ~Team IndiGo.”

On the work front, Haasan was last seen in Salaar: Part 1 – Ceasefire where she appeared alongside Prabhas, Prithviraj Sukumaran, and Jagapathi Babu. She is currently filming for Dacoit: A Love Story and Lokesh Kanagaraj’s Coolie where she will share the screen with Rajinikanth. She will also be seen in Salaar: Part 2 – Shouryaanga Parvam.