Guwahati/Mumbai: Some passengers on an AirAsia India flight from Kolkata to Bagdogra got into an altercation with airline staff over deplaning them after the flight was delayed by over four hours, a passenger claimed.
Indian Oil Corporation Executive Director (West Bengal) Dipankar Ray, who was also travelling in the same flight, complained of very "unprofessional and rude" behaviour from the airline staff.
When contacted, An AirAsia India issued a statement and accepted that the flight was delayed and expressed regrets.
"AirAsia India would like to confirm that flight i5583 from Kolkata to Bagdogra was delayed by 4.5 hours due to a technical requirement. AirAsia regrets the inconvenience caused to guests on account of this disruption and would like to reinstate that the airline always prioritises safety above all," the company said. It further said that there was no danger to any of the occupants on-board the aircraft as the cool conditioned air being circulated was condensing.
"This is a normal occurrence on-board all aircraft when the air conditioning is operated in high humidity conditions," the statement said. The company also claimed that all the affected guests were offered refreshments and provided with alternate arrangements requested for.
Ray, however, countered that and said the airline had asked them to go to the food court in the airport after deplaning them and show the boarding passes to get food.
"When we reached the food court, they refused us. There was no communication from AirAsia at all. We had to pay. When we were boarding the flight second time, then they gave us one sandwich and a 250 ml water bottle. This is an unacceptable treatment," he said.
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