BHUBANESWAR: Getting married was easy in the Capital but getting the marriage registered was not. The Bhubaneswar Municipal Corporation (BMC) is all set to make amends for the inconvenience caused to the couple with the launch of online registration system. Instead of queuing up at the BMC office every Wednesday and Saturday, one can apply for registration certificate online beginning Saturday. Applicants will have to get copies of the documents scanned and attach them to the application and submit online. The next step would be to appear for a verification and collect the certificate. According to Municipal Commissioner Vishal Dev, the Corporation has come up with the online registration system which one can avail on the BMC website once it is launched on Saturday. Earlier, couples with their kin used to appear physically at the BMC office, submit their application and then return on a different date to get them verified and collect the marriage certificate. The application process involved bottlenecks like details of guardians of the bride and the groom, the witnesses as well as the priest. Most of the times, the applicants would have to bring along the guardians and witnesses and produce them before the officer. Besides, affidavits by the couple before the notary and those of the guardians had to be collected and produced before the officer concerned at BMC. All the travelling that was involved in the process will now be done away with since all the documents can now be submitted online. "We hope the online system will be able to cut down on the cumbersome process," Dev said. Along with the online marriage registration, the Corporation is also putting on the web its grievance redressal system Sanjog. Citizens can now submit their complaints online and each one will be categorised activity-wise. For each complaint of a particular activity, the officers concerned have been identified right down to the ward level, the Municipal Commissioner informed. Once a complaint is lodged through the call centre, an SMS will reach the officer concerned notifying the nature of the grievance and its basic details. For each grievance, a response time has been allocated. "If the grievance is not addressed within the fixed response period, it will pass on to the next higher authorities," Dev said adding this will create a responsibility chain. The Sanjog helpline has received rave reviews and the Ministry of Rural Development adopted it too.
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