Comedian Kunal Kamra and Ola CEO Bhavish Aggarwal engaged in a war of words on social media last week over the company’s EV backlog. The comedian not only set a deadline for the Bengaluru-based company to clear the backlogs but also offered to keep a tab on the “unsolved complaints” and make them public. A little over a week after their last public spat, Kamra on Thursday sarcastically urged the IITian CEO to share a public plan to address the backlog, with the caveat that it shouldn’t include “hiring” him.
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“Ola electric hasn’t disclosed any plan to issue refunds or put an end date to current customer complaints,” wrote Kamra on X (formerly known as Twitter).
He continued, “We don’t even know if there is a plan….”
“All I can do is let Bhavish Aggarwal know that he has to put out a public plan which doesn’t include employing me,” Kamra further added.
Ola electric hasn’t disclosed any plan to issue refunds or put an end date to current customer complaints. We don’t even knowIf there is a plan…All I can do is Let @bhash know that he has to put out a public plan which doesn’t include employing me.— Kunal Kamra (@kunalkamra88) October 17, 2024
For those who missed the drama, don’t worry – we’ve got you covered. But first, people’s reaction to Kamra’s post.
An individual wrote, “Today Bhavish will not reply. He won’t repeat the same mistake again. He has learnt his lessons. He is a smart guy.”
Another shared a GIF of a man enjoying popcorns, and captioned it, “Here we start again.”
“Humility solves Everything. India runs on emotions and if companies try being accountable and seek chance to improve. Indian customer always supports,” remarked a third.
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A fourth shared a recent cover from Outlook magazine that hailed the Ola boss as “the risk taker”, quipping, “It’s not Bhavish Aggarwal, who is a risk taker. It’s those customers who purchase Ola Electric are taking the risk.”
Some people are even speculating about how the Ola CEO will respond to Kamra’s social media post, with a few even siding with Kamra’s call for a public plan on the EV backlog.
“It is concerning that Ola Electric has not yet communicated a clear plan regarding refunds or the resolution of ongoing customer complaints. Transparency is essential for maintaining customer trust. Bhavish Aggarwal, a public update would be greatly appreciated,” noted yet another X user.
Another chimed in with a solution, “Easiest way would be engage local EV service persons and pay them accordingly instead of bringing every vehicle to particular dealer for service. Because the product has so many bugs according to the consumers orpay them back.”
The backstory: Bhavish Aggarwal vs Kunal Kamra
On October 5, Aggarwal posted a picture of the Ola Gigafactory with a heart emoji, tagging the company’s Business Head Vishal Chaturvedi. Kamra responded by sharing a photo of Ola EVs gathering dust outside a facility, criticising the company for its service delays. In response, Aggarwal sarcastically invited him to “help” with EV services, offering to pay him “more than his failed comedy career”.
Kamra fired back at the “failed comedy career” dig with a video of him performing a surprise set at a comedy show where he opened for award-winning lyricist Varun Grover. He retorted, “Anything else you arrogant, substandard, prick Bhavish Aggarwal.”
Aggarwal, as expected, mocked him and asked, “Chot lagi? Dard hua? [Did it hurt? Are you in pain?]” and repeated his offer of “better pay than Kamra’s flop comedy shows”.
Also Read| Bhavish Aggarwal, Kunal Kamra Fight Over Ola EV Backlog: ‘I’ll Pay You More Than Your Flop Comedy Shows’
Kamra said that he doesn’t need money and instead suggested Aggarwal issue full refunds to anyone wanting to return their Ola EV. He even laid out refund options: “Can you do an 85 per cent refund for 1/ 2 months? Can you do a 75 per cent refund for 3 months? Can you do 65 per cent for 4 months?”
Kamra also offered to “compile a list of genuine customers to initiate the refund process”, adding, “their delight will be enough to pay me.”
“Comedian ban na sake, chaudhary banne chale,” is what Aggarwal wrote in response, adding, “Do your research better next time. And the offer to come and help us out in our service center remains open. Take up the challenge. Maybe you’ll learn some real skills for a change.”
That’s when Kamra gave a November 10 deadline to the company to clear the service backlog.
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