Gionee, has revised its Dead on Arrival (DOA) policy. The policy, which earlier allowed customers to return any Gionee mobile phone, which has developed a functional Defect within 7 days of the purchase has now been extended to 30 Days of purchase to benefit the end user. The new policy comes into effect from February 21, 2017.
A DOA headset must qualify the following conditions-
• Functional defect within 30 days of Activation/Proof of purchase (whichever is earlier)
• Handset box should be supported by original invoice with IMEI details
• Box, Handset and all original accessories should be available
• No sign of major scratches, damage, tampering, liquid damage or user defects
• Defect must be re-produced in service centre
• Customer approaches authorised Service Centre with the defective handset along with Box and all accessories.
DOA shall not be considered under the following conditions –
• In case the defect is not reproduced at SVC Center.
• Any Software related issues. viii. Issues related to all kind of Accessories
Gionee currently has 460 exclusive service centres across India, which will go up to 650 by end of 2017 in order to enhance the service touch points.
The Exclusive Service Center are equipped to handle complaint up to L3 level, which is another step towards setting new customer service standards and offering services for the entire product range under one single roof.
The Exclusive service centres also include specialised zones for product demonstrations, customer interactions and face-to-face service for handheld devices.
The company also plans to open 35 premium exclusive service centres in India in 2017. Thus ensuring that the waiting period during after sales support comes down from days to just a few minutes. The first of such premium exclusive centre was recently inaugurated in Jaipur.Also read: Top 5 Nokia Phones to Look For in MWC, 2017
Comments
0 comment