‘Disaster’: Passenger Complains About Bad Food And Service On Air India Flight From New York

Air India has recently come under scanner for its food and services.  A food vlogger has opened up about his disturbing experience on an Air India flight from New York to Delhi. The person has opened up about his unpleasant experience on Instagram. As per the person, the overall journey was a “disaster.”

The passenger, Akul Dhingra, posted a video on Instagram showing the damaged headphone jacks, scrapes on the seats, sliding tables and a dysfunctional TV. The passenger also said that the food provided was of low quality. The caption on the post stated, “My Air India Flight From NY to Delhi Was A Disaster!”

The video, so far, has collected 1.4 million views and a slew of reactions from others. Many shared their own experience with the airline as well.

A user agreed with the vlogger and stated, “The timing of this video…just has one of the worst flights from Toronto to Delhi last week/ Pretty much the same disgusting food which killed my stomach. It’s a 13 hrs nightmare and the ticket isn’t cheap. Unbelievable how the airline accepts such sub standard service for long haul flights. PS teh salan came straight out of an oil bottle.”

Apart from the services, a user also complained about the people they had to fly with. “I took air India from Sydney to Frankfurt via Delhi and back. What was worse than no entertainment, the Indian aunties who had no public awareness and were constantly gossiping at their max audible volume throughout the flight,” wrote another.

Many think that the low service quality is because these flights are cheap. A person stated, “Yup! If you want cheap then you have to suffer, My favourite is Singapore airline..a little more expensive but worth every penny! The airplane is so clean, customer service is fabulous and they even clean the bathrooms multiple times during the flight.”

However, some also defended the airline. A person stated, “Bro I have seen reels they are changing all the seats and entertainment systems slowly. Even the planes are being painted. Just be patient bro, agli reel shayad aap tareef wali daal do.”