- SHEIN sometimes offers a one-time refund without requiring a return. However, this seems to occur at random, and there’s no surefire way to receive this offer.
- Although unconfirmed, some people believe that SHEIN allows customers to keep very inexpensive items while still receiving a refund.
- You have 35 days to return an item to SHEIN and receive a refund. If you don’t receive a message from SHEIN saying that you can keep your items, you’ll need to mail them back.
Does SHEIN refund orders without requiring a return?
Yes, SHEIN offers a one-time refund without requiring a return. When some customers start a return on SHEIN, they receive a message that reads, “You are welcome to keep the item without returning it, no return label will be sent.” If you receive this message, it means that SHEIN will refund you for your order, but you do not need to send the order back to them. However, this seems to happen at random, and it may not apply to all orders. If you do not receive this message, you’ll likely need to return your items to receive your refund.
How to Get a SHEIN Refund without a Return
This one-time refund without a return is issued at random. There’s no concrete way to make sure you receive the message that allows you to keep your purchased items while receiving a refund. There are, however, several unconfirmed theories about how to increase your chances of being selected. Some people believe that SHEIN will allow you to keep your items if they are low in cost. If the cost of picking up and shipping the item outweighs the cost of the item itself, SHEIN might issue the message allowing you to keep your purchase and still receive a refund. Keep in mind that this only occurs one time per person. It can only occur for one purchase made through your specific SHEIN account with your payment method and address.
Why does SHEIN refund orders without requiring a return?
This policy could increase brand goodwill and loyalty. Returning items to get a refund can be a bit of a hassle. By offering to refund certain orders without requiring a return, SHEIN increases convenience for customers. This could make these customers think positively of the brand, which makes them more likely to shop at SHEIN in the future.
The cost of returning the item could be higher than the cost of the item itself. If you’re trying to return a very inexpensive order, the cost of picking it up and shipping it back to SHEIN may outweigh the cost of the order itself. In these situations, it makes more sense for SHEIN to allow you to keep the item. By doing this, SHEIN would actually be saving money.
How to Make a SHEIN Return
Sign into your SHEIN account and go to “My Orders.” Find the order you would like to return, and click “Order Details.” Then, click the “Quick Return” button and select the item or items you would like to return. Indicate the reason for the return, and then click “Next Step.” SHEIN’s website states that you can only return unworn, unwashed, undamaged items that still have the original tag attached. The website also includes a list of items that are not eligible for return or exchange. The list includes: Bodysuits, lingerie, beauty underwear, event and party supplies, DIY supplies, pet supplies, and accessories (except scarves, bags, and mermaid blankets). SHEIN does not offer refunds on cosmetics if the hygiene seal is broken.
Select your refund method. You can choose to have your money refunded back to the original account you paid with, or you can receive the money in your “SHEIN wallet.” If you choose “SHEIN wallet,” the money can only be spent on future SHEIN purchases. SHEIN’s website states that refunds are processed within 7 days of receiving your return package.
Select your return method. If you do not receive a message stating that you can keep your items, you’ll need to send them back to SHEIN to receive your refund. You can return your order via USPS or UPS using either the provided return label or the QR code. Shipping is free on your first return package for any order. However, if you’ve already returned one item from your order and later decide to return another one, a $7.99 shipping fee will be deducted from your refund.
Pack up your items and send them back to SHEIN. Securely pack your items in the original packaging (if possible). Tape the return label to the outside of the package. Mail the package back to SHEIN from your nearest USPS or UPS location, depending on what you selected. Remember, your package must be postmarked within 35 days from the date you purchased the items! If you have any specific questions about your return, contact SHEIN for information and support.
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